Administrative Perspectives on Digital Workflow Transformation and Artificial Intelligence Implementation in Dental...

Area of Science:

• Dental Practice Management
• Health Informatics
• Artificial Intelligence in Healthcare

Background:

• Digital transformation is reshaping dental practices, with AI poised for clinical and administrative roles.
• Managerial perspectives on AI implementation and digital workflow transformation in dentistry remain under-explored.
• This study investigates how dental clinic managers perceive AI adoption and digitalization.

Purpose of the Study:

• To explore dental clinic managers' views on digital workflow transformation.
• To understand managers' perspectives on artificial intelligence (AI) implementation in dental practices.
• To identify factors influencing the adoption of digital tools and AI in dentistry.

Main Methods:

• A cross-sectional questionnaire study surveyed 200 dental clinic managers in Bucharest, Romania.
• The survey assessed perceived digitalization difficulty, tool availability, current digital tool usage, and manager demographics.
• Attitudinal dimensions explored digital pragmatism, efficiency focus, and concerns regarding human impact.

Main Results:

• Managers showed moderate digital pragmatism, favoring AI for efficiency, control, and sustainability.
• Lower perceived difficulty correlated with higher digital tool availability, younger age, and less experience.
• Efficiency concerns dominated over human impact, with caution towards major restructuring or altered patient interactions.

Conclusions:

• Dental clinic managers adopt AI via an efficiency-driven, risk-aware approach, preferring gradual integration.
• Implementation strategies must be context-sensitive, supported by training and targeted assistance.
• AI integration should balance enhanced efficiency with organizational stability and patient-centered care.