Not One Size Fits All: Rethinking Chronic Pain Education Through a Person-Centered Lens
Emily Holtorf-Ma1, Adam Easterbrook1
1University of British Columbia, Vancouver, British Columbia, Canada.
Healthcare Management Forum
|July 20, 2026
Summary
Chronic pain education programs are more effective when they validate patient experiences and build trust. Focusing on relational factors improves long-term outcomes and person-centered care.
Area of Science:
- Pain Management
- Qualitative Research
- Patient Experience
Background:
- Chronic pain education programs are recommended but lack strong evidence of effectiveness.
- Current evaluations often focus on short-term, quantitative outcomes, neglecting patient experiences over time.
Purpose of the Study:
- To explore how individuals with chronic pain perceive and apply pain education over time.
- To identify factors influencing the long-term impact of pain education programs.
- To inform program evaluation and quality improvement for chronic pain management.
Main Methods:
- Qualitative study involving 13 semi-structured interviews with adults in British Columbia.
- Participants had engaged in chronic pain education within the last 10 years.
- Thematic analysis was used to identify key themes in participant experiences.
Main Results:
- Participants viewed pain education as an adaptive process, creating personalized "pain management toolboxes."
- Three key relational factors emerged: validation of lived experience, trust-building, and perceived control over care.
- These relational aspects significantly shaped the participants' program experiences and perceived impact.
Conclusions:
- Relational factors are critical to the effectiveness and impact of chronic pain education.
- Qualitative evaluation methods and patient-reported experience measures are essential for quality improvement.
- Future programs should prioritize person-centered care by integrating these relational elements.
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