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Updated: Sep 27, 2026

Humor or Rationality? The Neural Mechanisms of How Agent Type and Language Style Influence Satisfaction with Ride-Hailing Service Failure Recovery
09:53

Humor or Rationality? The Neural Mechanisms of How Agent Type and Language Style Influence Satisfaction with Ride-Hailing Service Failure Recovery

Published on: March 13, 2026

The Effects of Chatbot Recovery Strategies and Anthropomorphic Image Type on Service Recovery Satisfaction: The

Ye Wang1, Yaoqun Xu1, Tung-Ju Wu2

  • 1School of Computer and Information Engineering, Harbin University of Commerce, Harbin 150028, China.

Behavioral Sciences (Basel, Switzerland)
|September 26, 2026
PubMed

Keywords:
anthropomorphic imagechatbot recoveryperceived competenceperceived warmthrecovery strategyservice failureservice recovery satisfaction

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