The User Paradigm
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Published on: October 13, 2018
Bianca Prins1, Per-Olof Hedvall2
1CV Works, Netherlands.
Abstract:
Universal Design is challenged by accessibility experts for not delivering accessible outcomes. Returning to why Ronald Mace introduced Universal Design, we argue that this critique misreads its purpose, and that the starting point of a design process largely shapes what the design can deliver. Building on a harmonised model of accessibility, usability and universal design, we read the model in two directions and ask two questions: what is the role of the starting point of a design process, and what do accessible, inclusive and universal design share? We find that a compliance-driven starting point adds complexity and risks designing for disability rather than for equitable use, while usability is the concern the three approaches share. Starting from usability and equitable use keeps accessibility within reach for everyone.
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