Walk-out patients in the hospital emergency department

Four hundred twenty-six patients walked out of The Johns Hopkins Hospital Adult Emergency Department before being treated between April 1976 and March 1977. Of these, 179 were matched for sex, race, age, shift and presenting complaint with controls to identify the distinguishing characteristics of walk-out patients. Walk-out patients have recent onset of symptoms, report a great deal of pain and discomfort at the time of initial visit, and wait a relatively short period of time before walking out. They are, however, likely to report little continuing pain or discomfort one to two weeks after followup, although they believe that they still need care. Walk-out patients do not seem to be exposed to objectively worse treatment in the emergency departemnt but seem to have less subjective tolerance for waiting.