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Surviving the 'heartsink' experience
1Department of General Practice, Medical School, University of Sheffield, UK.
Family Practice
|June 1, 1995
Summary
This pilot workshop trained doctors to better understand and manage challenging
Area of Science:
- Medical Education
- Psychiatry
- General Practice
Background:
- Difficult patient consultations pose significant challenges for physicians.
- 'Heartsink' patients, those who evoke negative emotional responses in doctors, require specialized management strategies.
Purpose of the Study:
- To pilot a workshop aimed at enhancing physicians' understanding and coping mechanisms for 'heartsink' patients.
- To equip doctors with practical skills for managing difficult consultations.
Main Methods:
- A pilot workshop was conducted for physicians.
- Participants set personal objectives and discussed challenging patient cases.
- A 'heartsink survival kit' with coping skills and reassessment strategies was provided.
- The workshop was videotaped for analysis.
Main Results:
- The workshop provided skills and strategies for managing difficult consultations.
- It offered an approach to reassessing physician-patient relationship goals.
- Two scenarios from the videotaped workshop are presented.
Conclusions:
- The workshop demonstrated potential for improving physicians' ability to manage 'heartsink' patients.
- Further training implications for handling challenging patient interactions are discussed.
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