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Related Experiment Videos

Business process quality management: a step beyond continuous quality improvement

T R Ardabell, M A Turjanica, M J Mastorovich

    Medsurg Nursing : Official Journal of the Academy of Medical-Surgical Nurses
    |August 1, 1995
    PubMed
    Summary
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    Hospitals must improve service quality and efficiency to meet financial pressures. Adopting broader strategic frameworks, like Juran

    Area of Science:

    • Healthcare Management
    • Quality Improvement Science

    Background:

    • Hospitals face increasing customer demands and financial pressures, necessitating a reevaluation of service quality and operational efficiency.
    • Continuous quality improvement (CQI) methods are widely adopted to streamline specific healthcare processes.

    Purpose of the Study:

    • To explore how hospitals can move beyond specific process improvements to address broader strategic issues for long-term economic viability.
    • To evaluate the application of a comprehensive quality management framework in positioning a hospital for future economic challenges.

    Main Methods:

    • The study examines the implementation of Juran's Business Process Quality Management (BPQM) framework within a hospital setting.
    • Analysis focuses on how the framework influenced the institution's strategic positioning in response to economic pressures.

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    Main Results:

    • While CQI methods address specific processes, a broader scope of practice is crucial for institutional survival.
    • The application of Juran's BPQM framework demonstrated its effectiveness in preparing the hospital for future economic demands.

    Conclusions:

    • Hospitals need to integrate strategic quality management frameworks beyond tactical process improvements.
    • Adopting frameworks like Juran's BPQM can enhance institutional resilience and economic sustainability in the healthcare sector.