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Summary
Quantifying nursing productivity is challenging due to intangible factors. This study proposes using nurse-generated records and outcome data to measure nursing services
Area of Science:
- Nursing Science
- Healthcare Management
- Health Services Research
Background:
- Measuring human services productivity is difficult due to intangible elements.
- The patient (served) and nurse (servor) co-create service outcomes during interactions.
- Nursing's unique role involves direct patient care, resource management, and information generation.
Purpose of the Study:
- To propose a quantifiable method for measuring nursing productivity.
- To identify key indicators within nursing services that reflect productivity.
- To develop a framework for evaluating nursing's contribution to patient outcomes.
Main Methods:
- Utilizing nurse-generated records as leading indicators of service inputs and interrelationships.
- Defining and quantifying service outcomes by comparing actual results with expected standards and peer performance.
- Analyzing patient classification and staffing ratios as measures of resource availability.
- Employing data on errors, recidivism, and referrals as reliability and durability indicators.
Main Results:
- Nursing records can be leveraged to quantify impacts on nursing services.
- Outcomes can be measured through comparisons with expectations and external benchmarks.
- Patient classification, staffing, errors, recidivism, and referrals serve as quantifiable productivity indicators.
Conclusions:
- Nursing productivity, despite its complexities, can be effectively measured.
- A systematic approach using generated data can evaluate nursing's contribution to healthcare.
- This framework supports improved resource allocation and quality of care assessment.