Traditional quality assessment in surgical services often relies on infrequent reviews.
There is a need for more proactive and integrated approaches to quality management in hospital settings.
Purpose of the Study:
To describe a novel patient delivery system integrating Total Quality Management (TQM) values.
To implement a divisional shared governance model within Surgical Services.
Main Methods:
Development of a patient delivery system incorporating continuous improvement, shared governance, and staff empowerment.
Establishment of a divisional shared governance structure with defined council roles (departmental, clinical practice, professional practice, systems).
Main Results:
The new system fosters a proactive, monthly quality assessment and improvement cycle.
This contrasts with the previous, less frequent quarterly review process.
Conclusions:
The integrated TQM values and shared governance model enhance quality assessment frequency.
This approach supports continuous improvement in surgical patient delivery systems.