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Fax/modem board communications decrease preceptor communication costs

D R Cole1, M S Johnson, C J Heaton

  • 1Department of Family Medicine, UMDMJ-New Jersey Medical School, Newark.

Family Medicine
|July 1, 1994
PubMed
Summary
This summary is machine-generated.

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Fax/modem boards offer a cost-effective communication solution for family medicine departments. This technology is more economical than traditional mail and telephone methods for connecting with community preceptors.

Area of Science:

  • Medical Informatics
  • Healthcare Communication Systems

Background:

  • Traditional communication methods between family medicine departments and community preceptors include mail and telephone.
  • Personal computer-based fax/modem boards present a novel and potentially cost-effective communication alternative.

Purpose of the Study:

  • To compare the costs associated with personal computer-based fax/modem board communications versus traditional mail and telephone linkages.

Main Methods:

  • The study population comprised community preceptor faculty from a family medicine department.
  • Communication costs for telephone, mail, and fax/modem boards were monitored over a four-month period.
  • Physicians were divided into groups receiving either faxes or mailed communications, with all receiving telephone calls.

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Main Results:

  • Fax communications were found to be significantly less expensive and more efficient than both mail and telephone.
  • Telephone communications incurred the highest costs among the methods evaluated.

Conclusions:

  • Fax/modem boards provide a more economical communication linkage with community preceptors compared to mail or telephone.
  • The findings support the adoption of fax/modem technology for improved cost-efficiency in departmental communications.