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Related Experiment Videos

Nursing/pharmacy interface: a TQM project

J Burkhardt, P Nardone, W Wandmacher

    Nursing Management
    |March 1, 1994
    PubMed
    Summary
    This summary is machine-generated.

    W. Edwards Deming's seven-step quality improvement process helped pharmacy and nursing departments view problems systemically. They focused on the Medication Administration Record to define key outcomes for process improvement.

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    Area of Science:

    • Healthcare Quality Improvement
    • Systems Thinking in Healthcare
    • Pharmacy and Nursing Collaboration

    Background:

    • The Medication Administration Record (MAR) is critical for patient safety.
    • Individualistic problem-solving approaches can limit healthcare process improvements.
    • A systems perspective is essential for effective quality enhancement.

    Purpose of the Study:

    • To apply W. Edwards Deming's seven-step quality improvement process.
    • To foster a systems perspective in pharmacy and nursing departments.
    • To identify and address problems within the Medication Administration Record.

    Main Methods:

    • Utilized Deming's seven-step quality improvement framework.
    • Facilitated collaborative problem-solving between pharmacy and nursing.

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  • Defined key performance indicators for the Medication Administration Record.

    • Main Results:

    • Pharmacy and nursing departments adopted a systems perspective.
    • Specific problems with the Medication Administration Record were identified.
    • Three crucial outcomes for process improvement were defined.

    Conclusions:

    • Deming's seven-step process enables a shift from individual to systemic problem-solving.
    • Collaborative efforts in defining MAR outcomes can drive significant quality improvements.
    • A systems approach is vital for optimizing medication administration processes.