Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Experiment Videos

Student perceptions of total quality

S Hollingsworth, W Walton, B Hallawell

    Nursing Standard (Royal College of Nursing (Great Britain) : 1987)
    |March 2, 1994
    PubMed
    Summary
    This summary is machine-generated.

    Related Concept Videos

    You might also read

    Related Articles

    Articles linked to this work by shared authors, journal, and citation graph.

    Sort by
    Same author

    Field use of N-butylscopolammonium bromide to facilitate thorough ophthalmic examination in horses.

    Veterinary journal (London, England : 1997)·2016
    Same author

    Teachback methodology: building global training capacity with a unique training-of-trainers course.

    Public health action·2015
    Same author

    Complications of ipsilateral femur and tibia fractures.

    Orthopedics·2014
    Same author

    Evidence that short-term memory is not the limiting factor in the tachistoscopic full-report procedure.

    Memory & cognition·2013
    Same author

    Knowledge, attitudes and risk perceptions about tuberculosis: US National Health Interview Survey.

    The international journal of tuberculosis and lung disease : the official journal of the International Union against Tuberculosis and Lung Disease·2008
    Same author

    Phacoemulsification of bilateral cataracts in a loggerhead sea turtle (Caretta caretta).

    The Veterinary record·2005

    A college surveyed students to understand their service quality perceptions. These insights are now used to improve total quality management initiatives, enhancing the educational experience.

    Area of Science:

    • Higher Education Administration
    • Quality Management
    • Educational Services Evaluation

    Background:

    • Colleges increasingly focus on student satisfaction as a key performance indicator.
    • Integrating student feedback is crucial for effective institutional improvement.
    • Total Quality Management (TQM) frameworks require understanding stakeholder perceptions.

    Purpose of the Study:

    • To assess student perceptions of service quality at a higher education institution.
    • To determine how student feedback can inform TQM strategies.
    • To evaluate the effectiveness of a questionnaire survey in capturing student views.

    Main Methods:

    • A questionnaire survey was administered to college students.
    • Student responses were analyzed to gauge perceptions of service quality.

    Related Experiment Videos

  • Data collected were used to inform TQM initiatives.

    • Main Results:

    • The survey provided valuable data on student perceptions of service quality.
    • Student feedback highlighted specific areas for potential improvement.
    • The college gained insights into consumer expectations.

    Conclusions:

    • Student perceptions are vital for enhancing service quality in colleges.
    • Utilizing student feedback through surveys supports effective TQM implementation.
    • Continuous quality improvement can be achieved by integrating student voices.