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The time-limited hot line
1Department of Mental Health and Human Services, Georgia State University, Atlanta 30303.
Social Work
|May 1, 1993
Summary
Time-limited hot lines are emerging as a crucial crisis intervention model, driven by media attention to social issues. These services offer accessible public response and extend mental health support networks.
Area of Science:
- Social Work
- Public Health
- Media Studies
Background:
- Traditional long-term crisis intervention hot lines are the dominant model.
- Increasing media coverage of social and mental health issues is a significant trend.
- Local agencies are motivated to respond to public needs highlighted by the media.
Purpose of the Study:
- To explore the increasing use of time-limited hot lines.
- To examine the role of electronic media in driving the adoption of these services.
- To highlight the benefits of time-limited hot lines for public response and service extension.
Main Methods:
- Analysis of the proliferation of time-limited, issue-oriented hot lines.
- Examination of the influence of electronic media (television) on social services.
- Discussion of the suitability of hot lines for public engagement and information dissemination.
Main Results:
- Time-limited hot lines are increasingly adopted as a response to media-driven social issues.
- These services provide an effective forum for public interaction and crisis response.
- Hot lines serve as a vital extension of the human services network.
Conclusions:
- Time-limited hot lines are a growing and effective model for crisis intervention.
- They leverage media attention to address pressing social and mental health concerns.
- These services enhance public access to mental health information and support.