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Improving organizational processes for gains during implementation
1Salinas Valley Memorial Hospital, California, USA.
Computers in Nursing
|May 1, 1996
Summary
Healthcare automation can be improved by reengineering work processes. This study introduces a process flowcharting technique to help understand and improve processes during system implementation, securing physician cooperation.
Area of Science:
- Health Informatics
- Healthcare Management
- Process Engineering
Background:
- Traditional healthcare automation often overlooks work process reengineering.
- Increased focus on quality improvement and cost reduction drives receptiveness to process optimization during system implementation.
Purpose of the Study:
- To introduce a process flowcharting technique for understanding and reengineering work processes during healthcare system implementation.
- To describe a strategy for gaining cooperation from physicians and other key stakeholders.
Main Methods:
- Utilized process flowcharting as a key component of the implementation design phase.
- Developed a collaborative strategy to engage physicians and essential personnel.
Main Results:
- Process flowcharting effectively aids in understanding and reengineering impacted workflows.
- The described strategy facilitates cooperation from physicians and key players.
Conclusions:
- Integrating process reengineering with automation implementation enhances system adoption and effectiveness.
- Collaborative strategies are crucial for successful healthcare technology integration and workflow optimization.