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Assessment of client satisfaction in a paediatric ward
1Faculty of Medicine, Colombo.
The Ceylon Medical Journal
|December 1, 1996
Abstract
Objective:
To assess client satisfaction of bystanders regarding (a) outcome of the illness and treatment and (b) advice given regarding the illness and attitudes of doctors.
Design:
A descriptive cross-sectional study based on an interviewer administered questionnaire.
Setting:
A ward at Lady Ridgeway Children's Hospital, Colombo.
Study Sample:
The bystanders of children discharged in the morning during the defined study period of May to November 1994.
Results:
The majority of bystanders were satisfied with the care of their children, but were less satisfied with the advice they had received regarding the illness.