Patient satisfaction survey of an outpatient eye clinic

The patient population seen at the Veterans Affairs Health Care System is unique because of the chronic health problems that are prevalent in the elderly. In addition to ocular diseases, arthritis, hypertension, hearing impairments, and heart disease, mental health problems are shown to affect 15% to 25% of the elderly. Consequently, elderly patients often present with complex problems that are difficult for both staff and patients. This, in addition to other problems, such as late arrival for appointment as a result of impaired mobility, multiple symptoms and concerns, multiple medications, and complicated medical history makes the clinic appointment challenging for all. A patient satisfaction survey was initiated in the Seattle Veterans Affairs Eye Clinic to try to identify specific problems and look for solutions to improve quality and efficiency of care for our nation's veterans.