Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Experiment Videos

Communication action for case managers. Techniques to manage conflict

T Y Marino1, B Kahnoski

  • 1Portland State University, Oregon, USA.

Nursing Case Management : Managing the Process of Patient Care
|April 4, 1998
PubMed
Summary

Effective communication is crucial for optimal case management and therapy outcomes. This article explores communication strategies and conflict resolution techniques, including Kare Anderson

Related Concept Videos

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by
Same author

Ergonomics in our daily work.

The Oregon nurse·2002
Same author

Shift work presents challenges to circadian rhythms.

The Oregon nurse·2002
Same author

Future healthcare: the expanding role of the occupational health nurse case manager.

Nursing case management : managing the process of patient care·1996
See all related articles

Area of Science:

  • Healthcare Communication
  • Conflict Resolution
  • Case Management

Background:

  • Effective communication is vital for successful case management and therapeutic outcomes.
  • Inappropriate communication can lead to conflict within healthcare settings.
  • Healthcare providers often lack specialized training in conflict negotiation skills.

Purpose of the Study:

  • To explore the fundamental principles of the communication process.
  • To examine conflict and its resolution within the context of case management.
  • To introduce Kare Anderson's Triangle Talk model as a tool for positive communication.

Main Methods:

  • Review of basic communication tenets.
  • Exploration of conflict and resolution approaches.

Related Experiment Videos

  • Application of Kare Anderson's Triangle Talk model to a case study.

    • Main Results:

    • The Triangle Talk model provides three core principles for effective communication.
    • The case study demonstrates the model's potential for achieving positive communication outcomes.
    • Enhanced communication skills can significantly improve case management and therapy.

    Conclusions:

    • Mastering communication is essential for optimal case management and therapeutic success.
    • Kare Anderson's Triangle Talk model offers a practical framework for conflict resolution.
    • Training in conflict negotiation should be integrated into healthcare professional development.