Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Experiment Videos

Patient satisfaction. The survey says

T A Roth1, M Schoolcraft

  • 1Superior Consultant Company, Inc., Southfield, Michigan 48075, USA.

Nursing Case Management : Managing the Process of Patient Care
|December 2, 1998
PubMed
Summary

Understanding patient satisfaction is crucial for healthcare organizations. Improving patient experiences drives loyalty and influences employer benefit choices, impacting business success and strategic planning.

Related Concept Videos

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by
Same author

Laparoscopic reoperative antireflux surgery.

Surgical endoscopy·2002
Same author

Esophageal shortening during the era of laparoscopic surgery.

World journal of surgery·2001
Same author

Left side thoracoscopically assisted gastroplasty: a new technique for managing the shortened esophagus.

Surgical endoscopy·2000
Same author

Leveraging an enterprise-wide scheduling system: a case study.

Journal of healthcare information management : JHIM·1999

Area of Science:

  • Healthcare Management
  • Consumer Behavior in Healthcare
  • Quality Improvement

Background:

  • Healthcare organizations operate in a competitive market where patient loyalty is vital.
  • Consumers are increasingly knowledgeable and empowered, influencing healthcare choices.
  • Employer decisions on healthcare benefits are affected by employee feedback on providers.

Purpose of the Study:

  • To explore variables within patient satisfaction surveys.
  • To identify essential components of a successful patient satisfaction program.
  • To provide actionable strategies for enhancing patient satisfaction.

Main Methods:

  • Analysis of variables associated with patient satisfaction surveys.
  • Identification of key elements for effective patient satisfaction programs.
  • Development of practical solutions to optimize patient satisfaction initiatives.

Main Results:

  • Patient satisfaction data is a valuable resource for quality improvement, marketing, risk management, strategic planning, and financial initiatives.
  • Dissatisfied patients' feedback can significantly impact employer provider selection.
  • Understanding and leveraging patient feedback is critical for healthcare business success.

Conclusions:

  • Healthcare organizations must prioritize patient satisfaction to thrive in a competitive market.
  • Patient satisfaction programs offer critical insights for organizational improvement and strategic decision-making.
  • Implementing effective strategies to maximize patient satisfaction is essential for long-term success.

Related Experiment Videos