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Hospital Materiel Management Quarterly|October 4, 1996
Change your performance measurements of there may be no futureH McChesneyHospital Materiel Management Quarterly|April 7, 1997
Managing conflicts in systems developmentE BarnettHospital Materiel Management Quarterly|July 6, 1996
Managers, leaders, and teams in a team-based environmentJ DeMentHospital Materiel Management Quarterly|July 6, 1996
Leading change, overcoming chaos--making change succeed in your organizationM Heifetz, S HalleHospital Materiel Management Quarterly|January 7, 1998
Creating win-win customer-supplier partnershipsA K WillisHospital Materiel Management Quarterly|January 7, 1998
Customer-focused service management: driving change up the hierarchy and outwardR J SchonbergerHospital Materiel Management Quarterly|January 7, 1998
How to achieve customer service through short-cycle paperworkM HunterPageof 44