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Telephone nursing interventions in ambulatory care
1College of Nursing, University of Iowa, Iowa City, USA. diane-huber@uiowa.edu
The Journal of Nursing Administration
|March 31, 1999
Summary
Telephone nursing is a growing field in ambulatory care. This pilot study shows nurses play a key role and can use standardized nursing language to document care during telephone consultations.
Area of Science:
- Nursing
- Ambulatory Care
- Health Informatics
Background:
- Telephone nursing is an expanding area in ambulatory care.
- Limited understanding exists regarding the nature and scope of nursing interventions during telephone interactions.
- Standardized nursing language in telephone practice remains underexplored.
Purpose of the Study:
- To investigate the types and extent of nursing interventions during telephone consultations.
- To determine if nursing diagnoses and interventions can be captured and linked to nursing care via telephone.
- To assess the feasibility of using standardized nursing language in telephone nursing practice.
Main Methods:
- A pilot study was conducted across two ambulatory care sites.
- Data collection focused on capturing nursing diagnoses and interventions during telephone consultations.
- Analysis aimed to relate documented interventions to established nursing care standards.
Main Results:
- The pilot study confirmed that nurses have a defined and appropriate role in telephone interactions.
- It was demonstrated that standardized nursing language can be utilized for documenting telephone nursing care.
- Challenges associated with using standardized language in this setting were identified.
Conclusions:
- Nurses are integral to telephone-based healthcare delivery.
- Standardized nursing language is applicable in telephone nursing documentation, despite practical difficulties.
- Further research is warranted to optimize the use of standardized language in telephone nursing.