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Updated: Aug 18, 2026

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Accuracy in Dental Medicine, A New Way to Measure Trueness and Precision
Published on: April 29, 2014
Quality and Delta Dental Plan of Massachusetts
1Delta Dental Plan of Massachusetts.
Abstract:
This article on Delta Dental Plan of Massachusetts's total quality management program is the winner of the Coopers & Lybrand/Sloan Management Review Quality Award. Delta Dental Plan's enviable TQM program emphasizes now-standard elements such as teamwork and employee involvement and more cutting-edge elements such as service guarantees. Here's how it's done.
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