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Revitalizing executive information systems.

F Crockett

    Sloan Management Review
    |February 2, 1993
    PubMed
    Summary
    This summary is machine-generated.

    Improve executive information systems (EIS) by creating performance measures tied to critical success factors and stakeholder needs. This ensures higher quality data, informing strategic planning and business operations for better outcomes.

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    Area of Science:

    • Business Administration
    • Information Systems
    • Management Science

    Background:

    • Executive Information Systems (EIS) are susceptible to the "garbage in, garbage out" principle, impacting information quality.
    • Effective EIS are crucial for informed decision-making in complex business environments.

    Purpose of the Study:

    • To present a methodology for developing more useful Executive Information Systems.
    • To enhance the quality of information produced by EIS for improved strategic management.

    Main Methods:

    • Developing performance measures linked to critical success factors (CSFs) and stakeholder expectations.
    • Implementing cross-functional linkages to demonstrate progress toward strategic goals.
    • Utilizing feedback from EIS to refine strategy formulation and business planning.

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    Main Results:

    • Systems produce higher quality information by focusing on critical success factors.
    • Cross-functional links clarify progress on strategic objectives.
    • Informed feedback loops enhance strategy, business plans, and operations.

    Conclusions:

    • A CSF-based methodology improves EIS utility and information quality.
    • Linking performance measures across functions enhances strategic alignment.
    • Effective EIS feedback is vital for adaptive strategic management and operational execution.