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Whose responsibility is IT (information technology) management?

A C Boynton1, G C Jacobs, R W Zmud

  • 1Darden Graduate School of Business Administration.

Sloan Management Review
|February 2, 1993
PubMed
Summary
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Line managers are taking on more information technology (IT) system responsibilities, prompting a need for better IT decision-making structures. This study offers a framework and process to help organizations create effective IT management architectures.

Area of Science:

  • Information Systems Management
  • Organizational Behavior
  • Business Administration

Background:

  • Line managers are increasingly involved in planning, building, and operating information systems.
  • This shift necessitates a re-evaluation of how organizations distribute IT decision-making authority.

Purpose of the Study:

  • To present a conceptual framework for IT management architecture.
  • To describe an intervention process for implementing this architecture.

Main Methods:

  • Development of a conceptual framework.
  • Description of an intervention process.
  • Illustration with real-world case examples.

Main Results:

  • Provides a structured approach for aligning IT responsibilities with business operations.

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  • Demonstrates the practical application of the framework through case studies.

    • Conclusions:

    • Organizations can improve IT effectiveness by strategically allocating decision-making roles.
    • The proposed framework and process support the development of robust IT management architectures.