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Whose responsibility is IT (information technology) management?
A C Boynton1, G C Jacobs, R W Zmud
1Darden Graduate School of Business Administration.
Abstract:
Line managers are increasingly assuming responsibility for planning, building, and running information systems that affect their operations. This is forcing organizations to evaluate how they allocate IT decision-making responsibilities. This paper describes a conceptual framework and an intervention process that can help firms devise and implement an effective IT management architecture. The authors illustrate their methods with real world examples.
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