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Related Experiment Videos

Performance measurement: the new accountability.

L L Martin1, P M Kettner

  • 1School of Social Work, Columbia University, New York 10025, USA.

Administration in Social Work
|December 8, 1996
PubMed
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Accountability in human services now emphasizes efficiency and effectiveness, driven by performance measurement and external demands. This "new accountability" is crucial for nonprofits and for-profits alike.

Area of Science:

  • Social Work
  • Public Administration
  • Nonprofit Management

Background:

  • Historically, human services accountability focused on legal, financial, and client-centered aspects.
  • Recent shifts emphasize dynamic organizational functions like efficiency and effectiveness.

Purpose of the Study:

  • To explore the evolution of accountability in human services.
  • To highlight the growing importance of efficiency and effectiveness in organizational performance.

Main Methods:

  • Conceptual analysis of accountability frameworks.
  • Review of trends in human services and nonprofit management.

Main Results:

  • Accountability has expanded beyond traditional metrics to include performance measurement and outcome evaluation.

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  • External forces, including federal initiatives and managed care, are driving this shift.

    • Conclusions:

    • The concept of "new accountability" integrating efficiency and effectiveness is essential for the future of human services.
    • Stakeholders and federal requirements mandate this enhanced focus for both nonprofit and for-profit organizations.