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Service integration: something old and something new
1Center for Mental Health Services, Substance Abuse and Mental Health Administration, Washington, DC, USA.
Administration in Social Work
|December 8, 1996
Summary
Service integration, also known as collaboration or coordination, is an ongoing reform process, not a fixed model. Effective implementation can reduce duplication and improve client outcomes.
Area of Science:
- Social Sciences
- Public Policy
- Human Services
Background:
- The concept of service integration has evolved over time, encompassing terms like collaboration, coordination, human services integration, and one-stop shopping.
- Despite widespread use of the term, significant differences exist in the motivations and expectations of various stakeholders within the service system.
Purpose of the Study:
- To trace the historical definition and evolving challenges of service integration.
- To analyze the diverse perspectives and expectations surrounding service integration among different service system players.
Main Methods:
- Historical analysis of service integration terminology.
- Qualitative review of stakeholder motivations and expectations within human service systems.
Main Results:
- Service integration lacks a singular, universally accepted definition or service model.
- Divergent stakeholder interests create complexity in achieving consensus on service integration goals and outcomes.
Conclusions:
- Service integration should be viewed as a continuous reform process rather than a static outcome or model.
- Well-designed, long-term service integration efforts can lead to reduced service duplication, enhanced community strength, and improved client results.
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