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Do TQM interventions change management culture? Findings and implications
1Graduate Program in Health Services Administration, Xavier University, Cincinnati, OH, USA.
Quality Management in Health Care
|January 2, 1999
Abstract:
This study assesses the impact of TQM/CQI interventions on the culture and performance of top management teams. The findings suggest culture is related to performance but that TQM/CQI interventions are not associated with either performance or culture change. Implications for additional research and for practice are discussed.