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Selecting and implementing a voice recognition system.

S Wheeler1, G C Cassimus

  • 1Emory Healthcare, Atlanta, GA, USA.

Radiology Management
|November 11, 1999
PubMed
Summary
This summary is machine-generated.

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Emory Healthcare implemented a voice recognition system to improve radiology report turnaround times. This system significantly reduced report completion times, enhancing efficiency and customer satisfaction.

Area of Science:

  • Radiology Informatics
  • Health Information Technology
  • Clinical Workflow Optimization

Background:

  • Emory Healthcare, comprising three hospitals and a medical school, aimed to improve radiology services.
  • A key challenge was reducing report turnaround time and increasing customer satisfaction.
  • The "exam complete to dictate" phase was identified as a primary area for improvement.

Purpose of the Study:

  • To evaluate the implementation of a voice recognition system in a large healthcare setting.
  • To assess the impact of voice recognition technology on radiology report turnaround times.
  • To enhance efficiency and physician satisfaction within the radiology department.

Main Methods:

  • A committee established criteria for voice recognition vendors, including RIS integration and user-friendliness.

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  • Initially, server-based recognition was used to manage capital costs, later transitioning to real-time recognition.
  • The system incorporated features for easy report correction and editing, with microphone-based dictation control.

    • Main Results:

    • The voice recognition system dramatically decreased report turnaround time in the "dictate to final" phase.
    • Report completion times improved from an average of 30 hours to 65% within 15 minutes, 80% within 30 minutes, and 90% within an hour.
    • Picture Archiving and Communication Systems (PACS) and voice recognition proved highly complementary.

    Conclusions:

    • Voice recognition technology significantly enhances radiology reporting efficiency.
    • The implementation led to substantial improvements in report turnaround times and operational workflow.
    • This technological integration positively impacted service delivery and customer satisfaction in radiology.