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A provocative look at performance measurement.

B M Jennings1, N Staggers

  • 1U.S. Army Nurse Corps, Office of the Army Surgeon General, Falls Church, Virginia, USA.

Nursing Administration Quarterly
|April 15, 2000
PubMed
Summary
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Performance measurement is complex, involving quality, patient empowerment, and data for future health care information systems. This article explores these key issues in depth.

Area of Science:

  • Healthcare Management
  • Health Informatics
  • Quality Improvement

Background:

  • Performance measurement in healthcare has a complex history.
  • Evolving organizational focus requires new approaches to measurement.

Purpose of the Study:

  • To re-examine performance measurement in healthcare.
  • To explore the integration of quality concepts.
  • To analyze the impact of patient-centered care and data management on future information systems.

Main Methods:

  • Conceptual analysis of performance measurement.
  • Examination of quality in healthcare contexts.
  • Discussion of patient-centricity and customer focus.
  • Exploration of data implications for information systems.

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Main Results:

  • Quality is a critical, multifaceted component of healthcare performance measurement.
  • The shift towards patient empowerment necessitates a customer-focused approach in healthcare organizations.
  • Data and information systems are integral to future performance measurement strategies.

Conclusions:

  • Rethinking performance measurement is crucial for healthcare organizations.
  • Integrating quality and patient perspectives enhances measurement utility.
  • Future healthcare information systems must accommodate evolving data needs for effective performance measurement.