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Related Experiment Videos

Computerizing incident reporting at a community hospital.

G Maass1, M Cortezzo

  • 1Department of Research and Development, Northwest Hospital, Seattle, WA 98133, USA. gmaass@nwhsea.org

The Joint Commission Journal on Quality Improvement
|June 7, 2000
PubMed
Summary
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Northwest Hospital (NWH) improved its incident reporting system by computerizing it, significantly reducing report turnaround time and saving data entry hours. Ongoing improvements address user data entry issues.

Area of Science:

  • Healthcare Informatics
  • Quality Improvement in Healthcare
  • Hospital Administration

Background:

  • Northwest Hospital (NWH) transitioned from a paper-based to a computerized incident reporting system.
  • A working group aimed to enhance data precision, access, and reporting efficiency.

Purpose of the Study:

  • To reengineer the incident reporting system for improved efficiency and data management.
  • To decrease incident report completion time and enhance data accuracy.
  • To provide department managers with instant access to incident-related information.

Main Methods:

  • Implementation of a computerized reporting, notification, and tracking tool.
  • Phased roll-out across hospital units starting in 1998.
  • Utilized the system as the primary quality assurance tool from the third quarter of 1998.

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Main Results:

  • Incident report life cycle turnaround time decreased from 53 to 12 days (January 1998 - December 1999).
  • An estimated 20+ hours per month were saved in transcription and data entry.
  • The system provided immediate database availability for incident reporting.

Conclusions:

  • The computerized system streamlined incident reporting, enhancing efficiency.
  • User data entry errors were identified as an area for further improvement.
  • Continuous system enhancements are ongoing to address emerging issues.