Process evaluation of the Saskatoon breastfeeding center

A process evaluation of the Breastfeeding Center in Saskatoon was conducted to assess clients' characteristics and satisfaction. Fifty women completed a questionnaire immediately after visiting the center and were interviewed by telephone 2 to 4 weeks later; another 25 women telephoned the center for information and were interviewed by telephone 2 to 4 weeks after initial contact. Four visits were observed and timed. Respondents were generally very satisfied with all aspects of the center. All said they would use the center again and recommend it to others. Most of the respondents were still breastfeeding when interviewed and felt that the center had helped them do so. Observation of the visits revealed a consistent sequence of activities, with visits taking longer on average than the time allotted. The evaluation confirmed that the center was meeting its process objectives. This evaluation could be used as a model for other community-based breastfeeding centers.