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A model for examining predictors of outcomes of telephone nursing advice

Barbara Valanis1, Christine Tanner, Susan Randles Moscato

  • 1Center for Health Research, 3800 North Interstate Avenue, Portland, OR 97227, USA. Barbara.valanis@kpchr.org

The Journal of Nursing Administration
|February 14, 2003
PubMed

Although telephone advice nursing is the fastest-growing nursing specialty, useful information to guide managers' decisions about how best to structure and support advice services to achieve desired outcomes is unavailable. We identified issues and variables relevant to outcomes of telephone advice from the perspectives of callers, nurses, and the system. Subsequently, we derived a model for studying factors affecting nursing advice outcomes that will help managers identify modifiable factors to improve outcomes of care.

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