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Measuring nurse job satisfaction.

Maureen F Best¹, Norma E Thurston

¹Community Health Services, Calgary Health Region, 10101 Southport Road SW, Calgary, Alberta, Canada T2W 3N2. maureen.best@calgaryhealthregion.ca

The Journal of Nursing Administration

|June 11, 2004

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A new method uses the Index of Work Satisfaction to gather nurse-sensitive quality data and understand work-life issues post-restructuring. This data informs changes for acute care nurses, linking job satisfaction to patient acuity and staff mix.

Area of Science:

Nursing Quality Improvement
Healthcare Management
Organizational Psychology

Background:

Healthcare restructuring presents challenges to nurse work-life and quality indicators.
Measuring nurse-sensitive quality indicators is crucial for patient care outcomes.
Understanding nurse job satisfaction is key to effective healthcare management.

Purpose of the Study:

To establish a method for collecting nurse-sensitive quality indicator data.
To clarify work-life concerns among nurses following organizational restructuring.
To analyze the relationship between job satisfaction, patient acuity, and staff mix.

Main Methods:

Utilized the Index of Work Satisfaction survey.
Incorporated qualitative analysis of nurses' comments.

Related Experiment Videos

Applied findings to guide changes within a large regional health authority.

Main Results:

A successful method for data collection and clarification of work-life issues was established.
Findings are actively being used to direct changes for acute care nurses.
Components of job satisfaction were identified and their relationship to patient acuity and staff mix described.

Conclusions:

The developed method effectively provides nurse-sensitive quality indicator data.
Understanding job satisfaction is vital for managing workforce changes and improving care quality.
The study offers insights for optimizing staffing and addressing patient needs in acute care settings.