Quality monitoring and evaluation in staff development

Nursing staff development is a vital business within the Division of Nursing and must define its scope to include its service, staff, and systems. Critical to any business is quality management. This includes a mechanism for standards development, evaluation, and response. The purpose of this article is to provide direction to the evaluation and response aspects by integrating the dimensions of the business of staff development with the Joint Commission on Accreditation of Healthcare Organizations' ten-step monitoring and evaluation process. The result is a comprehensive quality assurance program that focuses on the important aspects of staff development--those that have the most significant impact on outcomes.