Related Experiment Video
Updated: Jun 6, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Patient and family shadowing: creating urgency for change
Anthony DiGioia1, Pamela K Greenhouse
1UPMC Magee Women's Hospital and Renaissance Orthopaedics, Pittsburgh, Pennsylvania, USA.
Abstract:
The Patient- and Family-Centered Care (PFCC) method and practice has been developed over the past 4 years as a means of improving care experiences by viewing all aspects of a patient's care experience through the eyes of the patient and family. One of the most powerful components of the method, evaluating care through patient and family shadowing and the accompanying care experience flow mapping, is described. An overview of the PFCC method can be found in the authors' article in the December 2010 issue.
Related Concept Videos
Patient-centered Care
Ethical Dilemmas II
Obedience
Introduction To Health Care Delivery System
The Institute of Medicine (IOM) advocates for a patient-centered, effective, safe, timely, equitable, and effective healthcare system. The National Priorities...
Methods of Documentation IV: Focus Charting
It typically involves three columns for recording information:
Methods of Documentation VI: Case Management Model
For example, a patient with a chronic illness...
