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Updated: Jun 4, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Nurses critical to quality, safety, and now financial performance
Janis Kohlbrenner1, George Whitelaw, Denise Cannaday
1Oneida Healthcare Center, 321 Genessee Street, Oneida, NY 13421, USA. jkohlbrenner@oneidahealthcare.org
Abstract:
Preventable hospital errors are the accepted impetus to the establishment of quality measures and served as a catalyst for the ongoing evolution of healthcare reform. Nurses are crucial members of the hospital quality team, and their actions are integral to the hospital's quality performance. The authors explore some of the practical challenges created by quality performance standards, specifically around venous thromboembolism, and the contribution nurses can make, to patient safety, quality of care, and the institutions financial performance.
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