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Related Concept Videos

Endoscopic Procedures I: Esophagogastroduodenoscopy01:29

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Factors affecting patient satisfaction during endoscopic procedures.

Muhammad Omar Qureshi1, Farzana Shafqat, Shafiq Ahmed

  • 1Department of Gastroenterology, Shifa International Hospital, Islamabad.

Journal of the College of Physicians and Surgeons--Pakistan : JCPSP
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Patient satisfaction with endoscopy procedures at Shifa International Hospital was generally good. Key factors influencing satisfaction include doctor communication, manner, and waiting times for procedures.

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Area of Science:

  • Gastroenterology
  • Healthcare Quality Improvement

Background:

  • Endoscopic procedures are crucial for diagnosing gastrointestinal conditions.
  • Assessing patient satisfaction is vital for improving healthcare services.

Purpose of the Study:

  • To evaluate the quality of care and patient satisfaction within the Endoscopy Unit at Shifa International Hospital.
  • To identify specific areas for improvement in endoscopy services.

Main Methods:

  • A cross-sectional survey was conducted among patients undergoing endoscopic procedures.
  • The modified GHAA-9 questionnaire was used to assess quality and satisfaction.
  • Data from 1028 patients were analyzed using SPSS version 16.

Main Results:

  • Overall patient satisfaction was high, with an overall unsatisfied impression rate of 4.86%.
  • The highest rates of dissatisfaction were related to waiting time (13.13%) and explanation of procedures (7.58%).
  • Common procedures included gastroscopy (65.17%) and colonoscopy (17.21%).

Conclusions:

  • Endoscopic procedures at the hospital generally meet good quality standards, with high patient satisfaction.
  • Patient satisfaction is significantly influenced by doctor-patient communication, physician demeanor, and procedural waiting times.
  • Implementing feedback mechanisms can enhance the performance of endoscopists and overall service quality.