Tuberculosis Control Program and patient satisfaction, Rio de Janeiro, Brazil
Margareth Crisóstomo Portela1, Sheyla Maria Lemos Lima1, Cláudia Brito1
1Departamento de Administração e Planejamento em Saúde, Escola Nacional de Saúde Pública Sergio Arouca, Fundação Oswaldo Cruz, Rio de Janeiro, RJ, Brasil.
Revista De Saude Publica
|August 15, 2014
Summary
Patient satisfaction with the Tuberculosis Control Program is generally high, particularly with medication and staff respect. However, younger patients, those with higher education, and those on self-administered treatment reported lower satisfaction levels.
Area of Science:
- Public Health
- Epidemiology
- Health Services Research
Background:
- Patient satisfaction is a key indicator of healthcare quality.
- Understanding factors influencing satisfaction in tuberculosis control programs is crucial for improving patient adherence and outcomes.
Purpose of the Study:
- To identify sociodemographic and clinical factors associated with patient satisfaction within the Tuberculosis Control Program.
- To gather insights for enhancing the quality of care and service delivery in tuberculosis management.
Main Methods:
- A cross-sectional study involving 295 adult patients with at least two outpatient visits in the Tuberculosis Control Program.
- Data collected via questionnaires on patient demographics, clinical variables, and satisfaction with care aspects.
- Statistical analysis to estimate factors associated with user satisfaction.
Main Results:
- Overall high patient satisfaction was observed, especially concerning medication provision and professional respect.
- Younger patients (≤30 years), those with graduate-level education, and those on self-administered treatment reported lower satisfaction.
- Key areas for improvement include increasing the number of physicians and co-locating diagnostic services.
Conclusions:
- Patient satisfaction in the Tuberculosis Control Program is generally high but varies among specific patient groups.
- Addressing structural and organizational aspects of care is essential for improving the program.
- Findings provide practical recommendations for enhancing tuberculosis patient care and service delivery.
