Patient Satisfaction With Nursing Care: Measuring Outcomes in an International Setting

Area of Science:

• Healthcare Management
• Nursing Quality
• Patient Experience

Background:

• Patient satisfaction is a key indicator of perceived healthcare service quality.
• Understanding patient satisfaction is crucial for healthcare providers aiming to improve services.

Purpose of the Study:

• To evaluate patient satisfaction levels with nursing care in a major tertiary hospital.
• To identify factors influencing patient satisfaction with nursing services.

Main Methods:

• Cross-sectional survey design utilized in a tertiary hospital in Riyadh, Saudi Arabia.
• Data collected via interviews with 424 patients.
• Arabic version of the Newcastle Satisfaction With Nursing Scale administered.

Main Results:

• High patient satisfaction observed across all hospital units.
• Female patients reported significantly higher satisfaction compared to male patients.
• No significant satisfaction differences found among other demographic groups.

Conclusions:

• Patient satisfaction with nursing care is a critical determinant of overall service quality perception.
• Continuous monitoring of the nursing care-patient experience relationship is recommended for international healthcare settings to ensure quality care.
• Findings underscore the need to address potential gender-based differences in patient satisfaction with nursing care.