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Partnering With Patients to Improve Care: The Value of Patient and Family Advisory Councils
Regina Cunningham1, Mary K Walton
1Author Affiliations: Chief Nurse Executive and Associate Executive Director (Dr Cunningham), and Director for Patient and Family Centered Care and Nurse Ethicist (Ms Walton), Hospital of the University of Pennsylvania; and Assistant Dean for Clinical Practice and Adjunct Professor of Nursing (Dr Cunningham), University of Pennsylvania School of Nursing, Philadelphia.
Abstract:
Increasingly, healthcare organizations are adopting patient and family advisory councils as a key strategy to create a culture grounded in patient- and family-centered principles and improve the patient experience. In the 1st of a 3-part series, the chief nurse executive and the director of patient- and family-centered care at a Magnet®-designated academic medical center discuss how a stronger patient voice can lead to better care and improved clinical outcomes. The authors examine ways in which the Magnet culture helped drive change and offer tips to establish a successful patient and family advisory council.
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