Related Experiment Video
Updated: Mar 13, 2026
06:28
E-Patient Counseling Trial E-PACO: Computer Based Education versus Nurse Counseling for Patients to Prepare for Colonoscopy
Published on: August 1, 2019
9.3K
Satisfaction Data Collected by E-mail and Smartphone for Emergency Department Patients: How Do Responders Compare
Jeffery C Strickler1, Kenneth K Lopiano
1Author Affiliations: Associate Vice President (Dr Strickler), UNC Hospitals, Chapel Hill; Founder and Director of Research and Development (Dr Lopiano), Roundtable Analytics, Research Triangle Park, North Carolina.
The Journal of Nursing Administration
|October 26, 2016
Summary
Electronic surveys capture emergency department patient satisfaction, but responders differ from nonresponders in age, gender, race, ethnicity, and payor status. Email and text notifications significantly improved response rates.
Area of Science:
- Health Services Research
- Patient Experience Measurement
- Emergency Medicine
Background:
- Emergency department (ED) patient satisfaction surveys are crucial for quality improvement.
- Understanding characteristics of survey responders versus nonresponders is key to data validity.
- Electronic survey methods offer an innovative approach to data capture.
Purpose of the Study:
- To implement and evaluate an electronic survey method for capturing ED patient satisfaction.
- To compare demographic and disposition characteristics of survey responders and nonresponders.
- To identify factors influencing survey response rates.
Main Methods:
- Cross-sectional study utilizing secondary database information.
- Univariate analysis of key characteristics (age, gender, race, ethnicity, disposition, payor status).
- Comparison of responders and nonresponders to an electronic ED satisfaction survey.
Main Results:
- Statistically significant differences observed in age, gender, race, ethnicity, and payor status between responders and nonresponders.
- No substantial difference in disposition status between groups.
- Notification via email and text significantly increased response rates.
- Potential underrepresentation of lower socioeconomic groups noted.
Conclusions:
- Electronic surveys for ED patient satisfaction reveal demographic and socioeconomic disparities in response rates.
- Age, gender, race, ethnicity, and payor status differ between responders and nonresponders.
- Multi-modal notification (email and text) enhances survey participation.
Related Concept Videos
01:30Methods of Documentation VII: EMR
1.5K
Electronic Medical Records (EMRs) primarily center around electronically documenting patients' health information within a single healthcare organization or practice. They contain essential clinical data related to a patient's medical history, diagnoses, medications, treatment plans, lab results, and other pertinent information relevant to the specific encounter or episode of care. EMRs are designed to streamline documentation and workflow processes within individual healthcare...
1.5K
01:07Data Collection by Survey
9.4K
The systematic method of obtaining and analyzing accurate information of a population is called data collection. A survey is a standard method of data collection that involves collecting information from a target human population about their experience, opinion, or knowledge of a product, service, or process. The responses are recorded and interpreted. The most common survey examples are written questionnaires, face-to-face or telephonic conversations, focus groups, and electronic (e-mail or...
9.4K
01:26Types of Reports III: Telephone and Verbal Reports
1.1K
Telephone and Verbal Reports in healthcare settings are two communication methods for conveying therapeutic instructions from healthcare providers to nurses or other healthcare staff.
Here's an overview of each type:
Telephone Orders
Here's an overview of each type:
Telephone Orders
1.1K
01:30Data Collection I
8.8K
Data collection gathers information needed to make accurate judgments about a patient's present condition. During a health history interview, subjective data is collected from the patient, their caregivers, or family members, and objective data is collected through observations and physical assessment. Patients are the primary source of subjective data. Thus information gathered from patients through interviews, observations, and physical examination is primary data. Secondary sources of...
8.8K
01:25Ethical Standards I
1.7K
The American Nurses Association (ANA) created and implemented the first nationally accepted Code of Ethics for Nurses with Interpretive Statements. The Code of Ethics is a living document regularly updated by the ANA and establishes an ethical standard that is non-negotiable for nurses in all roles and settings.
The Code of Ethics provisions outline the nurse's duty to the patient, the healthcare team, the profession, and society. The Code's fundamental principles include advocacy,...
The Code of Ethics provisions outline the nurse's duty to the patient, the healthcare team, the profession, and society. The Code's fundamental principles include advocacy,...
1.7K
01:14SBAR II: Application of SBAR
6.4K
SBAR is an effective communication tool used by healthcare professionals to communicate patient information accurately. SBAR stands for Situation, Background, Assessment, and Recommendation. For a better understanding, an example is given below.
SBAR Report from a Nurse to a Health Care Provider
S: "Hello, Dr. Smith. This is Jane, RN, from the Med Surg unit. I am calling to tell you about Ms. White in Room 210, who is experiencing increased pain and redness at her incision site. Her recent...
SBAR Report from a Nurse to a Health Care Provider
S: "Hello, Dr. Smith. This is Jane, RN, from the Med Surg unit. I am calling to tell you about Ms. White in Room 210, who is experiencing increased pain and redness at her incision site. Her recent...
6.4K