Measuring and improving the patient experience in radiology

Area of Science:

• Healthcare Management
• Patient Experience Research
• Medical Imaging Services

Background:

• Healthcare legislation and payment reforms are shifting focus from fee-for-service to value-based care.
• The value equation in healthcare links quality metrics directly to patient outcomes and overall experience.
• Providing patient-centric care requires understanding and measuring patient perceptions and values.

Purpose of the Study:

• To explore factors influencing patient perception and experience with imaging services.
• To illustrate various methods for eliciting patient feedback.
• To analyze the pros and cons of different patient feedback collection approaches.

Main Methods:

• Literature review of factors impacting patient perception in imaging services.
• Exploration of diverse patient feedback collection methodologies.
• Analysis of data collection, analysis, and implementation strategies for service improvement.

Main Results:

• Patient perception and experience are key components of value-based imaging.
• Multiple methods exist for collecting patient feedback, each with advantages and disadvantages.
• Effective use of feedback requires careful analysis and continuous monitoring for improvement.

Conclusions:

• Healthcare providers must actively measure and manage patient feedback to succeed in value-based care.
• Understanding patient values is essential for delivering high-quality, patient-centric imaging services.
• Continuous improvement cycles based on analyzed patient feedback are necessary to enhance the patient experience.