Related Experiment Video
Updated: Mar 9, 2026
14:32
Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
24.9K
A Study of Role Expectations and Satisfaction With the Healthcare Coach Role
Pamela Kohlbry1, JoAnn S Daugherty, Joy Gorzeman
1Author Affiliations: Associate Professor (Dr Kohlbry) and Lecturer (Dr Daugherty and Ms Gorzeman), California State University-San Marcos, and Nurse Executive Consultant (Ms Gorzeman), San Marcos; and Director of Home Care Services (Mr Parker), Palomar Health, Escondido, California.
The Journal of Nursing Administration
|January 10, 2017
Summary
Hospitalists reported satisfaction with the healthcare coach (HCC) role, while staff nurses were neutral. Understanding expectations and satisfaction is key for optimizing care transitions and patient safety.
Area of Science:
- Healthcare delivery
- Patient care coordination
- Health services research
Background:
- Care transitions are critical junctures in patient care.
- The Community-Based Care Transitions Program aims to reduce readmissions and improve care quality.
- Understanding stakeholder perspectives is vital for effective program implementation.
Purpose of the Study:
- To assess hospitalist and staff RN satisfaction with the healthcare coach (HCC) role.
- To explore expectations of the HCC role among hospitalists, staff RNs, and case managers.
- To identify key themes related to the HCC role from participant perspectives.
Main Methods:
- Cross-sectional study design.
- Quantitative satisfaction ratings (Likert scale).
- Qualitative exploration of expectations and experiences via surveys and thematic analysis.
Main Results:
- Hospitalists reported higher satisfaction (mean=4) than staff nurses (mean=3).
- Key themes included personal qualities, care navigation, systems perspective, teamwork, and role clarity.
- Healthcare coaches identified new knowledge and skill sets gained in their role.
Conclusions:
- The healthcare coach role shows potential for improving care transitions.
- Further evaluation across different settings and organizations is recommended.
- Addressing role clarity and enhancing collaboration can optimize the HCC function.
Related Concept Videos
01:09Accountability and Responsibility of a Nurse II
1.3K
Professional accountability in nursing is a multifaceted concept that encompasses professional ethics, legal standards, and employment expectations. This framework ensures that nurses maintain and elevate the quality of care while upholding the values of their profession. It compels them to treat patients, families, and colleagues with respect, compassion, and integrity.
For example, a nurse demonstrating respect and compassion might listen attentively to a patient's concerns, provide...
For example, a nurse demonstrating respect and compassion might listen attentively to a patient's concerns, provide...
1.3K
01:27Ethical Issues
2.4K
Nurses are essential in patient care, upholding the ethical principles of their profession and effectively navigating ethical dilemmas. Neglecting ethical issues can lead to inadequate patient care, compromised therapeutic relationships, and moral distress among healthcare workers.
Ethical Concerns in Healthcare:
Ethical Concerns in Healthcare:
2.4K
01:08Role of Communication in the Nursing Process III: Evaluation and Documentation
2.2K
A successful patient outcome depends mainly on the evaluation stage of the nursing process. Evaluation determines effectiveness by reviewing what was done previously after the completion of nursing interventions. Every time a healthcare professional steps in or administers treatment, they must reassess or evaluate the action to ensure the intended result. During the evaluation phase, there are three probable patient outcomes:
2.2K
01:23Nurses' Legal Responsibilities II
1.7K
Establishing a secure, collaborative nurse-patient relationship is crucial for delivering high-quality care. This relationship, founded on trust, respect, and honesty, enhances the patient's comfort and willingness to share vital health information. For example, a nurse who listens actively and without judgment provides clear information about health conditions and treatment options and respects patient decisions, which builds a trusting relationship.
Communication between nurses and...
Communication between nurses and...
1.7K
01:27Nursing Ethical Principles II
2.4K
Ethical principles are essential in guiding nurses to fulfill their responsibilities, focusing on the quality of nursing care and decision-making. These principles, including autonomy, beneficence, non-maleficence, justice, and fidelity, shape the ethical framework within healthcare settings.
Consider the following scenario, which illustrates how these principles are applied in the care of Mr. John, a fifty-year-old teacher diagnosed with metastatic liver cancer.
Initially, Mr. John's...
Consider the following scenario, which illustrates how these principles are applied in the care of Mr. John, a fifty-year-old teacher diagnosed with metastatic liver cancer.
Initially, Mr. John's...
2.4K
01:18Introduction To Health Care Delivery System
4.4K
The healthcare system is constantly changing and complex. Various services are available from different healthcare providers, but gaining access to these services has become challenging for people with limited healthcare insurance. Uninsured people present a challenge to healthcare because they frequently postpone or forego treatment.
The Institute of Medicine (IOM) advocates for a patient-centered, effective, safe, timely, equitable, and effective healthcare system. The National Priorities...
The Institute of Medicine (IOM) advocates for a patient-centered, effective, safe, timely, equitable, and effective healthcare system. The National Priorities...
4.4K