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COLLABORATE©, Part IV: Ramping Up Competency-Based Performance Management
Teresa M Treiger1, Ellen Fink-Samnick
1Teresa M. Treiger, RN-BC, MA, CCM, CHCQM, FABQUARP, is a thought leader inspiring Conscious Case Management practice across the health care continuum. Teri is a prolific author in journals and white papers as well as academic texts, most recently co-author of COLLABORATE© for Professional Case Management: A Universal Competency Based Paradigm, co-editor and contributing author of the CMSA Core Curriculum for Case Management, 3rd ed., and co-author of Population Health Management, 6th ed., chapter on Leadership and Nursing Case Management. Teri is a past National President of the Case Management Society of America. Ellen Fink-Samnick, MSW, ACSW, LCSW, CCM, CRP, is an industry expert who empowers health care's workforce through professional speaking, mentoring, and consultation. Respected as a subject matter expert on Ethics, Ellen is a popular presenter and author with more than 80 publications. With Teresa Treiger, Ellen is co-author of COLLABORATE© for Professional Case Management: A Universal Competency-Based Paradigm, 1st ed., and the Case and Population Health Management Chapter for Leadership and Nursing Care Management, 6th ed., by Diane L. Huber. She also authored the chapter on Ethical Use of Case Management Technology in the Core Curriculum for Case Management, 3rd ed.
Professional case managers must continually enhance their skills to navigate evolving healthcare landscapes and achieve optimal client outcomes. Investing in practice competence through performance management is key for organizational improvement and customer service excellence.
Area of Science:
- Healthcare Management
- Professional Practice Models
- Case Management
Background:
- The healthcare industry is dynamic, presenting continuous challenges to professional case management.
- Human resources departments seek knowledgeable and proficient case management professionals.
- Existing practice models require expansion and application to current needs.
Purpose of the Study:
- To expand and apply the COLLABORATE paradigm for professional case management practice.
- To present a value-driven foundation for case management.
- To unify case management identity beyond traditional divisions.
Main Methods:
- Expansion and application of the COLLABORATE paradigm.
- Focus on a strengths-based, unified approach to case management.
- Integration of the performance management cycle.
Main Results:
- Professional case management requires agility and transcends traditional boundaries.
- Competencies aligned with regulatory and accreditation requirements are crucial for quality practice.
- A unified, strengths-based identity enhances case management practice.
Conclusions:
- Continuous investment in practice competence is essential for case managers.
- Agility in professional practice leads to optimal client outcomes.
- This advanced model supports career advancement in case management.