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Utilizing technology to improve intraoperative family communication
Minna M Wieck1, Blue Blake1, Chanda Sellick1
1Division of Pediatric Surgery, Doernbecher Children's Hospital, Oregon Health Science University, Portland, OR, USA.
American Journal of Surgery
|April 5, 2017
Summary
An electronic-medical-record (EMR) integrated system improved perioperative communication. This system enhanced satisfaction for families, nurses, and surgeons, optimizing patient care communication.
Area of Science:
- Medical Informatics
- Health Communication
- Surgical Patient Care
Background:
- Effective communication is crucial in the perioperative setting.
- Families often experience anxiety due to limited information during surgery.
- Existing communication methods may be inefficient and lead to dissatisfaction.
Purpose of the Study:
- To develop and evaluate an electronic-medical-record (EMR) integrated communication system.
- The system aims to optimize perioperative communication between surgical teams and families.
- To assess satisfaction levels among families, nurses, and surgeons using the new system.
Main Methods:
- An EMR-integrated tool was developed for sending text pages to families in English or Spanish.
- Families received text pagers preoperatively with instructions and hospital maps.
- Satisfaction and effectiveness were assessed using Press-Ganey™ data and internal surveys after 6 months.
Main Results:
- Patient satisfaction improved by 30% (p < 0.05).
- Over 90% of families found the pagers easy to use and informative.
- Nurses and surgeons reported improved ease of use and enhanced communication.
Conclusions:
- EMR-integrated text messaging significantly improves perioperative family communication.
- The system enhances satisfaction for patients, families, nurses, and surgeons.
- This technology optimizes communication efficiency and patient experience in surgical settings.