New workflows for clinical video recordings in cleft care

Area of Science:

• Healthcare Technology
• Clinical Auditing
• Patient Record Management

Background:

• The Cleft team at Cambridge University Hospitals (CUH) faced significant technical challenges with existing video recording systems.
• These issues led to suboptimal record-keeping and negatively impacted audit performance within Cleft.NET.East (CNE).

Purpose of the Study:

• To address technical deficiencies in video recording.
• To implement new workflows for enhanced patient record quality and consistency.
• To improve the overall efficiency and effectiveness of cleft care services.

Main Methods:

• A comprehensive review of existing equipment and processes was conducted with the Cleft team.
• Outdated video recording equipment was identified for replacement.
• New workflows were designed and implemented to streamline record-keeping and clinic operations.

Main Results:

• Significant improvements in the quality and consistency of patient records were achieved.
• Audit performance demonstrated measurable enhancement following the implemented changes.
• Key clinicians reported time savings, leading to more efficient clinic operations.
• Patient experience was positively impacted by the updated systems and processes.

Conclusions:

• The strategic update of video recording technology and workflow optimization successfully resolved previous technical issues.
• The implemented changes resulted in superior record quality, enhanced audit capabilities, and improved operational efficiency.
• The project ultimately contributed to a better overall patient experience within the Cleft service.