Integrating High-Reliability Principles to Transform Access and Throughput by Creating a Centralized Operations

Paul B Davenport1, Kimberly F Carter, Jeffrey M Echternach

  • 1Author Affiliations: Vice President (Mr Davenport) and Senior Operations Consultant (Mr Echternach), Emergency Services and Care Management; Senior Director, Nursing Research and Evidence-Based Practice (Dr Carter); and Operations Consultant, Operations Center (Mr Tuck), Carilion Clinic, Roanoke, Virginia.

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