Building a Culture of Continuous Improvement and Employee Engagement Using a Daily Management System Part 1: Overview

Marsha Maurer1, Elena Canacari, Kimberly Eng

  • 1Author Affiliations: Senior Vice President for Patient Care Services and Chief Nursing Officer (Ms Maurer), Associate Chief Nurses (Mss Canacari, Foley, Phelan, and Sulmonte), and Program Director (Ms Wandel), Beth Israel Deaconess Medical Center, Boston; and Business Transformation Advisor (Ms Eng), Lynn Community Health Center, Lynn, Massachusetts.

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