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Updated: Feb 12, 2026
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Examining the Characteristics of Episodic Memory using Event-related Potentials in Patients with Alzheimer's Disease
Published on: August 30, 2011
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How Memorial Hermann’s Online Payments Are Boosting Patient Loyalty and Revenue
Revenue-Cycle Strategist
|April 5, 2018
Summary
A Houston health system enhanced patient payment processes using new technology and workflows across 14 hospitals. This initiative aims to improve patient experience and foster greater consumer loyalty.
Area of Science:
- Healthcare Administration
- Patient Financial Services
- Health Information Technology
Background:
- Traditional healthcare payment systems can be complex and frustrating for patients.
- Improving patient financial experiences is crucial for healthcare consumer loyalty.
Purpose of the Study:
- To streamline and enhance the patient payment process within a large health system.
- To leverage technology and workflow redesign to improve patient satisfaction and loyalty.
Main Methods:
- Implementation of new workflows in 14 hospitals.
- Adoption of updated technology across the care delivery network.
- Focus on patient-centric payment solutions.
Main Results:
- Enhanced patient-friendliness in payment procedures.
- Initiatives to build stronger consumer loyalty.
- System-wide improvements in financial interaction.
Conclusions:
- Workflow and technology integration can significantly improve patient financial experiences.
- Patient-friendly payment systems contribute to increased consumer loyalty in healthcare.
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