How Brookwood Baptist Health Survived a Vendor Switch and Maintained Strong Revenue

Area of Science:

• Health Informatics
• Healthcare Management
• Revenue Cycle Management

Background:

• Electronic Health Record (EHR) systems are critical for modern healthcare operations.
• Transitions to new EHR systems can disrupt revenue cycle processes.
• Maintaining consistent collections is vital for financial health.

Purpose of the Study:

• To evaluate the impact of a new EHR implementation on a health system's collections.
• To identify strategies for mitigating financial disruptions during EHR conversion.
• To demonstrate the effectiveness of analytics in managing revenue cycles.

Main Methods:

• Implementation of a new Electronic Health Record (EHR) system.
• Utilized extensive testing protocols prior to and during the transition.
• Employed strong analytical tools to monitor key financial and collection metrics.
• Conducted ongoing performance analysis of the revenue cycle.

Main Results:

• The health system successfully maintained its collections performance post-EHR conversion.
• Robust testing identified and resolved potential issues before impacting revenue.
• Analytics provided real-time insights into collection performance, enabling timely interventions.
• No significant negative impact on revenue cycle operations was observed.

Conclusions:

• Proactive and comprehensive testing is essential for a smooth EHR transition.
• Strong analytical capabilities are crucial for monitoring and managing revenue cycle performance during system changes.
• Health systems can successfully navigate EHR conversions while maintaining financial stability through strategic planning and execution.