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Information sharing in interteam responses to disaster.

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Effective interteam information sharing during disasters requires developing common frames of reference. This improves situation awareness and response speed for multi-agency emergency responders.

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Area of Science:

  • Disaster response communication
  • Interteam dynamics in extreme environments
  • Emergency management

Background:

  • Information sharing is crucial for effective disaster response but challenging in multi-agency settings due to unfamiliarity and differing lexicons.
  • Public safety is impacted by information sharing difficulties, yet research on facilitating behaviors in extreme environments is limited.
  • Extreme environments, such as disaster sites, pose unique challenges for developing common understanding among diverse response teams.

Purpose of the Study:

  • To identify concrete behaviors that facilitate interteam information sharing in disaster response.
  • To analyze the impact of situation awareness and articulation on information exchange among emergency responders.
  • To explore how common frames of understanding influence the efficiency and relevance of interteam communication.

Main Methods:

  • A case study of a national disaster response exercise involving 1,000 emergency responders.
  • Data collection through structured observations, recordings of interteam meetings, and interviews.
  • Mixed-method analysis to evaluate interteam information sharing dynamics.

Main Results:

  • Limited situation awareness and poor articulation were found to delay interteam information sharing.
  • Adopting behaviors that promote common frames for understanding capabilities and information needs improved information sharing.
  • Improved information sharing potentially reduces cognitive effort required for processing information.

Conclusions:

  • Facilitating information exchange is vital for enhancing situation assessment, decision-making, and risk management in disaster response.
  • Interteam information sharing is particularly difficult for ad hoc teams with diverse organizational, linguistic, and cultural backgrounds.
  • Communication strategies that establish common frames-of-reference can significantly improve interteam responses to disasters.